Tonight’s interview was with with Jo Smith, about her work with Service Firms and working across generations. Next Week’s show is with Christine Richards of Blackbelt Business Solutions.
Why Human Relations are so Important
The most crucial element of a successful business is the relationships cultivated between the business and the people the business serves. No business can operate without some kind of client and the key to good business is to have a client base, which is happy and loyal and wants to keep doing business with you.
What makes someone want to keep doing business with you? Showing that you genuinely care about the well-being of the person, that you aren’t just after the money, but that you actively want to create a relationship that will last a long time. Sending an email or following up with a card or phone call are all important activities that show that you care about your client and are willing to give a little extra effort to show that care.
A business is ultimately defined by its clients. It is they who tell people about what you do and how you have helped them. Without a client, no matter how polished your business looks, or what it offers, it is dead in the water. A client provides momentum, and success.
Human relations can’t be replaced by anything. We inevitably must interact with other people. How we choose to interact with those people sets the tone for the business and its success or failure. So when you work on your business plan, remember to work as well on your people skills. It can sometimes make the biggest different in not only gaining a client, but keeping him/her as well.
Review: Wikipatterns by Stewart Mader
Remember how I mentioned technology in my last post…well one of the books I’ve been reading is wikipatterns. I recently started using a wiki and thought this book might help me with getting a good idea of how to use a wiki. Turns out to be a great book for theory, but doesn’t offer much in practice. The author does include case studies, but doesn’t really explain or show how to make wikis work. It’s a case of a tech head writing for a tech head audience, so the focus is more or less on how people with technology skills would use this technology, as opposed to focusing on how anyone else might use it. It has some useful information, but I can’t really recommend it to business owners as something which would explain why you’d want to use a wiki.
2 out of 5 wikis
Upcoming Events
How to Get Set up on Online Social Networking Sites
Where: USquared
1562 Se Tacoma St Portland or
When: 6pm-8:30pm March11th
Cost: $50
RSVP: imagineyourreality@gmail.com
Social networking is becoming a hot topic in businesses, but a lot of people aren
