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Category Archives: customer service
Are you contacting clients proactively?
A couple months after I finish working with a client, I like to check in and see how they are doing. I do this in several ways. First, I look at their social media activity and what they are or … Continue reading
Why it's important to reward new clients
My first book on social media recently came out and I realized that one of the functions my book could serve was as a gift or reward for new clients. If I get a new client, I can give my … Continue reading
Posted in customer service
Tagged client rewards, customer service, social media coach, Taylor Ellwood
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How to handle potential bad clients
I recently read a post about a fellow business owner’s first bad client experience. The client he worked with complained about pricing and about the work and made the overall experience a nightmare. The best way to handle bad clients … Continue reading
What makes you stand out?
What makes your business stand out? What makes you stand out? These are questions I consider a lot when I look at my business and how I’m getting business, because I realize that if I don’t know how my business … Continue reading
Posted in Business reputation, customer service
Tagged Business reputation, how do I stand out, Taylor Ellwood
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Customer Service is an attitude
Yesterday my mom called Avis in a panic. She’s visiting me right now from the East coast, and as such she’s feeling the jet lag. She was supposed to pick up her rental car at 10am, but hadn’t realized what … Continue reading
Posted in Business reputation, customer service
Tagged Attitude, Business reputation, customer service, customers, Taylor Ellwood
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