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Category Archives: social media behavior
Bad customer experiences and social media
In the last few weeks, I’ve seen two videos about two different shipping companies that had employees who threw packages, and even waved the middle finger. I saw this recent gem, which exposes not only bad customer service, but also … Continue reading
Adventures in Smart Phones
I’ve just gotten my first smart phone and my challenge is figuring out what applications are directly relevant to my business as well as how I can best integrate the phone into my business. So far, I’ve connected the phone … Continue reading
Do your followers belong to you or your company?
I read an article on yahoo, where a former employee is being sued by a company because he allegedly stole a large number of Twitter followers when he stopped working for a company. Oddly enough the company only decided to … Continue reading
Posted in Blog, business, Social Media, social media behavior
Tagged legal issues, social media behavior, social media liability
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Create your community around your customers
I read a recent article by Joel Pinto about how social media can be used to enhance your contact with your existing customer base and community. One of the reasons businesses don’t succeed with social media is that they approach … Continue reading
Social Media’s role in client retention
In a recent post Jay Ber pointed out that 84% of the people that have liked a Facebook Business page are current clients or previous clients. This makes perfect sense to me, and yet its something most social media “experts” … Continue reading
Posted in Blog, Social Media, social media behavior
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