Comments on: Are customers really empowered by social media? http://www.imagineyourreality.com/social-media/2010/02/are-customers-really-empowered-by-social-media/ Business & Social Media Coaching Wed, 08 Feb 2012 06:59:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: TaylorEllwood http://www.imagineyourreality.com/social-media/2010/02/are-customers-really-empowered-by-social-media/#comment-357 TaylorEllwood Tue, 16 Feb 2010 08:45:01 +0000 http://www.imagineyourreality.com/blog/?p=763#comment-357 My point is that I don't think social media empowers customers as much as many other social media professionals do. The stories you read where a company responds to a complaint only happens when the person making the complaint has lots of followers and thus enough influence to make the company take notice. My point is that I don't think social media empowers customers as much as many other social media professionals do. The stories you read where a company responds to a complaint only happens when the person making the complaint has lots of followers and thus enough influence to make the company take notice.

]]> By: uberVU - social comments http://www.imagineyourreality.com/social-media/2010/02/are-customers-really-empowered-by-social-media/#comment-356 uberVU - social comments Mon, 15 Feb 2010 15:43:44 +0000 http://www.imagineyourreality.com/blog/?p=763#comment-356 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by teriel: IYR Blog: Are customers really empowered by social media? http://tinyurl.com/yd8moc9 #socialmedia... Social comments and analytics for this post…

This post was mentioned on Twitter by teriel: IYR Blog: Are customers really empowered by social media? http://tinyurl.com/yd8moc9 #socialmedia…

]]> By: jimmatorin http://www.imagineyourreality.com/social-media/2010/02/are-customers-really-empowered-by-social-media/#comment-355 jimmatorin Sun, 14 Feb 2010 18:57:17 +0000 http://www.imagineyourreality.com/blog/?p=763#comment-355 Taylor - I understand your point, but there is still no substitution for a classic onion letter which companies are more geared to respond to since social media is a relatively new platform, especially when it comes to customer service. Taylor – I understand your point, but there is still no substitution for a classic onion letter which companies are more geared to respond to since social media is a relatively new platform, especially when it comes to customer service.

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