Comments on: When Customer Service becomes Customer Repair http://www.imagineyourreality.com/social-media/2009/12/when-customer-service-becomes-customer-repair/ Business & Social Media Coaching Wed, 08 Feb 2012 06:59:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: netpardon http://www.imagineyourreality.com/social-media/2009/12/when-customer-service-becomes-customer-repair/#comment-302 netpardon Mon, 22 Feb 2010 02:42:55 +0000 http://www.imagineyourreality.com/blog/?p=650#comment-302 Great post. Keep up the good work. For professional online reputation repair visit <a href="http://www.netpardon.com" rel="nofollow">http://www.netpardon.com</a> All negative search engine results can be removed Great post. Keep up the good work. For professional online reputation repair visit http://www.netpardon.com All negative search engine results can be removed

]]> By: TaylorEllwood http://www.imagineyourreality.com/social-media/2009/12/when-customer-service-becomes-customer-repair/#comment-301 TaylorEllwood Fri, 01 Jan 2010 03:19:55 +0000 http://www.imagineyourreality.com/blog/?p=650#comment-301 Hi Teresa,<br><br>Thanks for commenting. I agree with you on number 1. There does need to be a happy medium and a recognition from customers that sometimes stuff just happens and the company does what it can to rectify it.<br><br>And I agree new customers come along, but I also think if enough fuss is raised it can impact the business, but I think you raise some really good points here. There's definitely some truth to what you mentioned. Hi Teresa,

Thanks for commenting. I agree with you on number 1. There does need to be a happy medium and a recognition from customers that sometimes stuff just happens and the company does what it can to rectify it.

And I agree new customers come along, but I also think if enough fuss is raised it can impact the business, but I think you raise some really good points here. There's definitely some truth to what you mentioned.

]]> By: Teresa http://www.imagineyourreality.com/social-media/2009/12/when-customer-service-becomes-customer-repair/#comment-300 Teresa Fri, 01 Jan 2010 03:03:17 +0000 http://www.imagineyourreality.com/blog/?p=650#comment-300 1. I agree 100% - there's an old saying that goes "the customer is always right". I think that saying is a little outdated for the current state of our country - I mean, there's also "nice guys finish last", but I think a happy medium is definately in order.<br><br>2. I have the day-to-day job of being a customer service rep. for a company that, as far as I'm concerned, makes some questionable choices when it comes to both customer service AND customer repair. Yes, customers are lost. New ones take their place... I think a lot of it has to do with the Wal-Mart effect.<br><br>Sadly, you get what you pay for (and in this economy, not a penny more!). Companies that charge top dollar can afford to use more face-saving measures, and be more proactive. Companies that win by undercutting the market can't afford that, but they CAN afford to do much less, because the low price will keep luring in new customers, and even make the slightly disgruntled stay (ie. This company is crap! ..oh, the competition is going to cost me 50% more? ..well, maybe I can deal with this company for just a little longer...) 1. I agree 100% – there's an old saying that goes “the customer is always right”. I think that saying is a little outdated for the current state of our country – I mean, there's also “nice guys finish last”, but I think a happy medium is definately in order.

2. I have the day-to-day job of being a customer service rep. for a company that, as far as I'm concerned, makes some questionable choices when it comes to both customer service AND customer repair. Yes, customers are lost. New ones take their place… I think a lot of it has to do with the Wal-Mart effect.

Sadly, you get what you pay for (and in this economy, not a penny more!). Companies that charge top dollar can afford to use more face-saving measures, and be more proactive. Companies that win by undercutting the market can't afford that, but they CAN afford to do much less, because the low price will keep luring in new customers, and even make the slightly disgruntled stay (ie. This company is crap! ..oh, the competition is going to cost me 50% more? ..well, maybe I can deal with this company for just a little longer…)

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